Ordering Process
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        How do I get started with an order?Just send us your idea! Whether it’s a sketch, photo, or simple description, we’ll help refine it into what you’re looking for! We prepare a free quote and digital proof before production. 
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        Do I need to provide my own artwork?Not necessarily. If you have artwork or logos, that’s great! We accept most standard formats (AI, PDF, JPG, PNG). But if you don’t, our design team can create or clean up artwork for you. 
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        Will I get to see a proof before my sign is made?Absolutely. You’ll receive a digital proof for approval, and we don’t start production until you’re completely happy with it. 
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        What's the turnaround time?Most projects ship within 3–4 weeks after proof approval, though large or complex orders can take a little longer. Rush service may be available—just ask! 
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        Paying for your OrderWe accept major credit cards, checks, and purchase orders from approved institutions. Payment terms vary depending on your organizations. Invoice is sent once order has shipped. 
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        Is there a Minimum Order Quantity?Nope! We handle single signs, full garden systems, and everything in between. 
Customization and Design
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        Can we include QR codes or interpretive content?Of course. QR codes are a great way to add digital layers to your signage. We’ll make sure they’re the right size and contrast for reliable scanning. 
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        Custom shape outdoor sign, plant marker, or interpretive panel?That’s our specialty. From leaf-shaped labels to large interpretive panels, we can cut and finish signs to fit your space perfectly. We do custom shapes and sizes! 
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        Do you offer help with design or layout?Definitely. Many clients just tell us their vision, and we take care of layout, fonts, and sizing recommendations for readability outdoors. 
Materials and Durability
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        How long will signs last outdoors?Our imaged signs are warrantied to be readable and colorfast for 10 years—and many last far longer. 
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        Are your materials eco-friendly?Yes! Our aluminum is recyclable, and our manufacturing processes are designed for minimal environmental impact. 
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        Can these signs handle harsh climates?They sure can. From desert sun to New England winters, our materials are engineered for outdoor performance. We use laser-etched anodized aluminum and our exclusive Spectrum composite materials—built to last in sun, rain, snow, and even coastal conditions. 
Shipping and Installation
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        Do you ship nationwide?Yes, we ship all over the U.S., and we frequently work with clients in every climate zone. We can also arrange international shipping on request. Carriers we use include UPS or USPS, and larger orders may ship freight. We’ll confirm details before shipping. 
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        What if my order arrives damaged?Let us know right away. We’ll make it right—fast. 
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        Do you offer installation help?We include simple installation instructions, and we can recommend mounting methods for your setting (stakes, posts, wall mounts, etc.). For large interpretive signs, we can consult on installation planning. 
Warranty and Support
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        What's covered under warranty?We guarantee our signs will stay readable and colorfast for 10 years, and our Spectrum composites are covered against delamination. We stand behind our work completely. 
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        How do I request a warranty replacement?Just contact us with your order info and a photo—we’ll assess the issue and take care of you. 
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        Reorders and ArtworkWe archive your design files, so future orders match perfectly. 
 If you need one or a hundred replacement signs later, we can reproduce your design exactly.
Extra Helpful Info
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        Do you offer discounts for educational or nonprofit organizations?Most of our customers are nonprofits, but the good news is that because of our buying power we pass those lower costs on to you! 
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        Can I see samples before ordering?We’re happy to send you a sample marker so you can feel the quality for yourself, for free! 
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        Can you help us plan a large signage system for our site?Yes! We often help museums, gardens, nature centers, and parks plan cohesive wayfinding or interpretive sign systems. We’ll walk you through materials, layout, and long-term durability. 
